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Thank you for visiting www.mayyashomes.com. This website is owned and operated by Mayyas Homes, a premier supplier of tiles and sanitary ware in the UAE. By accessing and using Our Website and the Services and information offered on it, you agree to the following terms and conditions. If you make purchases through our Website, additional terms and conditions related to the purchase will apply. Please ensure that you read and agree to these terms and conditions before proceeding with any purchase. DEFINITIONS Services refer to the sale of Mayyas Homes products. The Website refers to www.mayyashomes.com. We / Us etc. refer to Mayyas Homes and any subsidiaries, affiliates, employees, officers, agents, or assigns. ACCURACY OF CONTENT We have taken every precaution to ensure that the information provided on this Website is accurate. However, we cannot guarantee the accuracy, reliability, currency, or completeness of the content. The information on this Website should not replace professional advice. USE By using this Website, you agree to comply with these terms and conditions and all applicable laws. You agree not to use the Website for any unlawful, defamatory, harassing, abusive, fraudulent, or obscene purposes, or in any way that conflicts with the Website or the Services offered. If you contribute to our forum or make public comments that we deem inappropriate, we reserve the right to refuse or remove such comments from the Website and may take legal action as necessary. We also reserve the right to refuse service to anyone at any time without notice or reason. TERMS OF TRADE When placing an order via the Site, you agree to the following: (a) Personal details: You must provide accurate personal information, including name, delivery address, email, and payment details. Your personal information will be handled in accordance with Mayyas Homes's Privacy Policy. (b) Prices and VAT: All prices on the Site are in UAE Dirhams (AED) and exclude 5% VAT unless stated otherwise. We reserve the right to amend prices at any time. (c) Payment: Full payment, including any shipping charges, is required at the time of purchase. Payment can be made by credit card or cash on delivery. (d) Postage/Shipping: Additional charges may apply for postage/shipping, which will be notified to you at the time of purchase. (e) Offer and Acceptance: Your order constitutes an offer, which we may accept or reject at our discretion. If we do not respond within 3 days, your offer is deemed rejected. (f) Availability: We do not guarantee the availability of any product advertised on the Site. We will notify you if goods are unavailable and provide a refund or credit note. (g) Cancellation: Orders cannot be canceled once submitted, even if pending acceptance. (h) Delivery: Estimated delivery times will be provided at the time of purchase. We do not guarantee shipping times or carrier performance. (i) Eligibility: Products are recommended for adults over 18 years of age. By purchasing, you confirm you are over 18. (j) Title and risk: Legal title passes to you upon payment. Risk of loss or damage passes upon dispatch. (k) Returns: Items must be returned to the original point of purchase within 7 days of purchase. We do not accept online returns for products purchased elsewhere. If your order is missing an item or contains damaged products, please contact us at the time of delivery in front of Delivery person. (l) Order cancellation due to error: We reserve the right to cancel orders due to pricing or descriptive errors, with a full refund provided. (m) Limited purchase quantities: We may limit sales quantities at our discretion. (n) International destinations: We do not ship internationally. Customs charges are your responsibility. (o) Destination restrictions and liability: We may restrict parcels to certain international destinations. We are not liable for customs delays or charges. (p) Force majeure: We are not liable for non-performance due to events beyond our control. PROMOTIONS AND COMPETITIONS Additional terms and conditions may apply to certain campaigns, promotions, or contests. Participation indicates agreement to these terms and conditions. PASSWORDS AND LOGINS You are responsible for maintaining the confidentiality of your passwords and login details. INDEMNITY You agree to indemnify us against any liabilities arising from your use of the Website or Services. INTELLECTUAL PROPERTY AND COPYRIGHTS The content of this Website is the property of Mayyas Homes and is protected by copyright and other intellectual property rights. Reproduction for commercial purposes requires our express consent. TRADEMARKS Use of our trademarks is strictly prohibited without our consent. LINKS TO EXTERNAL WEBSITES We accept no liability for external websites linked from this Website. LIMITATION OF LIABILITY We are not liable for any loss or damage arising from your use of this Website or linked sites. INFORMATION COLLECTION Your use of this Website is governed by our Privacy Policy. CONFIDENTIALITY We handle personal information in accordance with our Privacy Policy. DISCLAIMER We are not liable for any loss or damage arising from your use of this Website. WARRANTY Warranty information is available on each product page. GOVERNING LAW These terms and conditions are governed by UAE law. If you have any questions, please contact us at hello@mayyashomes.com.